I actively listen to my customers' concerns and needs before I offer solutions, ensuring they feel understood and valued throughout every interaction.

I do not make decisions based solely on personal impressions. I conduct thorough research and analyse relevant data to personalize interactions and propose informed solutions.

I approach my customers with the mindset that they come to me not only for a product or service but also because they seek care. Therefore, both the 'what' and the 'how' are integral to my interactions with them.

When I do anything, I look at it from my customers' perspective. What I think may not necessarily be what my customers want. 

I prioritize transparency in all communications, ensuring that my customers have clear and honest information to make informed decisions.

I focus on offering my customers exactly what they need and what will truly benefit them, ensuring that every recommendation genuinely helps them achieve their goals.

I adapt my approach based on my customers’ feedback, showing that their input shapes our solutions and strengthens mutual trust.

I resolve issues quickly and efficiently, turning potential problems into opportunities to strengthen our relationship.

I maintain flexibility in my approach, adapting to any changes or unique customer requirements to ensure they always receive the best possible outcome.

I reward customer loyalty by offering personalized benefits and recognition that shows appreciation for their continued trust and partnership.

I consider whether what I’m doing will lead my customers to provide positive feedback, recommend my skills, and return to me the next time they need help.

I provide personalized support, going beyond transactions to demonstrate genuine care for my customers’ success and satisfaction.

When doing anything, I think about where and how it can bring “something extra” to my customers to exceed their expectations. I am critical – I’m not satisfied with anything that doesn’t seem right to my customer.

I proactively anticipate potential challenges my customers may face and offer solutions before they even need to ask.

I do not do things a certain way just because it is easier for me if it creates more difficulty or inconvenience for my customers. Their experience and satisfaction always come first.

I view every interaction with Dr. Max as more than just a transaction involving medicine. It’s any meaningful encounter that happens at any touchpoint with our customers.

I define clear objectives, and I set specific, measurable, achievable, relevant, and time-bound (SMART) goals for my projects and tasks.

I hold myself accountable for both successes and failures, learning from each experience to continuously improve.

I’m not afraid to admit when something goes wrong, and I quickly take steps to correct the issue and prevent it from happening again.

I take full ownership of my tasks and projects, tackle challenges head-on, and make sure I deliver the best possible results.

I continuously evaluate my own performance and seek feedback to ensure I’m always striving for improvement and delivering value.

I actively implement best practices by regularly refining my methods, learning from others, and applying proven strategies to enhance my work.

I am a self-starter. I don’t have to wait for instructions; instead, I take the initiative to start projects or solve problems on my own.

I bring energy and excitement to everything I do, fueling my ambition to deliver exceptional, out-of-the-box solutions. I am not afraid of experimentation where it makes sense to me and take calculated risks.

I am willing to learn and implement new ways and tools to stay competitive while keeping up to date with industry trends and advancements to inspire innovative ideas.

I actively look for opportunities to contribute beyond my core responsibilities, always seeking ways to add extra value.

I embrace challenges as opportunities to think outside the box, turning obstacles into creative solutions that help me grow and improve.

I remain focused and determined by breaking down setbacks into actionable steps, continuously working through challenges, knowing that persistence leads to success.

I challenge myself to go beyond my comfort zone, always striving for growth and continuous development.

When plans change, I quickly adapt by exploring alternative solutions and adjusting my approach to keep making progress.

When I experience failure, I quickly reflect on the lessons learned and apply those insights to improve and come back even stronger.

When faced with pressure, I remain calm and concentrate on finding practical solutions, rather than letting the problem overwhelm me.

I take the time to thoroughly understand the task at hand, ensuring I approach it with precision and a focus on achieving outstanding outcomes.

I am aware of the impact of my actions on my surroundings and always remember the rule of action and reaction. A simple smile often brings a smile in return, just as aggression can lead to more of the same.

I make an effort to understand and accommodate others’ needs, fostering a culture of respect and mutual support.

I broaden my perspective and seek inspiration. I don’t miss an opportunity to learn how things work outside of BDC and what needs and challenges are being addressed in places other than where I work.

I share information and resources openly with my team to ensure we are all aligned and working efficiently toward our goals.

I always double-check my work before sharing it with colleagues to ensure accuracy and demonstrate respect for their time.

I take the initiative to collaborate with colleagues across different departments, helping to break down silos and improve overall team cohesion.

I lead by example, speaking respectfully, listening with empathy, showing respect for others’ perspectives, and treating everyone with fairness and kindness. I reinforce these behaviors in others by recognizing and praising respectful actions.

I show appreciation and gratitude to others for their efforts, recognizing the value they bring to our work and relationships.

I offer constructive feedback with kindness, ensuring that my suggestions uplift rather than diminish the other person. I find the right time and place, so neither of us takes it as a personal attack.

If I criticize something, I always propose an alternative or improvement. Criticism is much more effective and yields better results when paired with solutions.

I offer support to colleagues when they face challenges, demonstrating that I respect their efforts and care about the team’s success.

I address issues directly when I feel disrespected, speaking to the person involved first. I understand that miscommunication can happen, and I give them the benefit of the doubt before jumping to conclusions.

I acknowledge and respect differences, approaching them with honesty, openness, and understanding. I ensure that everyone’s voice is heard during discussions by inviting input from all team members, regardless of their role or background.

I allocate resources and opportunities equitably, ensuring that no one is left out or disadvantaged based on differences.

I respect personal boundaries, create a welcoming environment, and ensure that my actions and behaviors promote a sense of safety and comfort for others to provide feedback.

I make decisions based on merit and fairness, treating everyone equally and without bias, ensuring that everyone has a fair chance to succeed.

I share updates on project progress regularly, ensuring everyone involved is informed and aligned on the current status. I ensure that important information is accessible to all relevant stakeholders, promoting openness and reducing the risk of silos within the organization.

I clarify expectations at the start of every project to ensure that everyone knows their roles and responsibilities, preventing miscommunication.

I address misunderstandings or conflicts directly and constructively, making sure to resolve issues promptly and maintain a positive working environment.

I prioritize open and honest communication, even in challenging situations, to maintain transparency. If I notice a potential issue, I address it immediately rather than waiting for it to affect the team or company.

I seek help immediately when I face something beyond my understanding or capacity, whether due to lack of knowledge, time limitations, or other factors.

I anticipate feedback as a natural part of every project, encouraging open dialogue about performance and how we can progress.

I say what I do, and I do what I say. I keep my promises and commitments, ensuring that I only commit to what I can realistically deliver, rather than over-promising to please others.

I stay true to my values and principles, even when under pressure, ensuring that my actions align with my words and beliefs, and my colleagues can rely on me for dependable and ethical decision-making.

I consistently provide accurate and reliable information to my colleagues, ensuring that they can trust my input and decisions.

I approach each task with the same level of commitment and attention to detail, regardless of its importance or visibility within the organization.

I maintain confidentiality and respect for sensitive information, upholding the company’s ethical standards in every situation.

I actively participate in team and company-wide initiatives where I can add value. When I notice an opportunity to contribute, I step up, confident that I can deliver a high level of quality without relying on others. At the same time, I’m comfortable declining tasks when my plate is full, recognizing that I can’t take on everything.

I stay informed about company goals, values, and strategies, ensuring that my work aligns with the broader vision and contributes to the company’s success.

I recognize the value of my contributions and share my ideas or opinions when I believe they can make a difference, even if others might have a different approach.

I regularly celebrate team achievements, recognizing and acknowledging the contributions of others to foster a positive and motivated working environment.

I take part in mentoring or coaching programs to help nurture the next generation of talent, reinforcing a culture of growth and learning.